Frequently Asked Questions — Metal Prints
1. What are metal prints?
Metal prints are high-quality photographic images printed directly onto a specially coated aluminum sheet. This results in vibrant colors, deep blacks, and a sleek, modern finish that's both durable and lightweight.
2. How long do metal prints last?
Metal prints are designed to last for decades without fading or discoloration. They are resistant to moisture, scratches, and UV rays, making them perfect for both indoor and certain outdoor displays.
3. What sizes are available?
We offer a range of sizes to suit your space and needs, from small 8x10 inches to large statement pieces like 24x36 inches. Please check the product page for all available dimensions.
4. Can I choose between portrait and landscape orientation?
Yes! When ordering, you can specify your preferred orientation — portrait or landscape. If you need help, just let us know in the order notes or contact us directly.
5. Can I upload my own photo for a custom metal print?
Absolutely! You can upload your own high-resolution photo during the order process. Please ensure your image is clear and meets our minimum resolution requirements for the best print quality.
6. How do I prepare my photo for upload?
For optimal results, upload images with a resolution of at least 300 DPI and a file size under 20 MB. JPEG and PNG formats are preferred.
7. How long does it take to receive my metal print?
Custom metal prints typically take 3–7 business days to produce. Shipping times vary depending on your location but usually take an additional 3–5 days.
8. How should I care for my metal print?
To clean your metal print, gently wipe it with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials. The print is water-resistant but not waterproof.
9. What if my metal print arrives damaged?
If your metal print arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will work with you to resolve the issue, including replacements if necessary.
10. Can I return or exchange a metal print?
Due to the custom nature of metal prints, we do not accept returns or exchanges unless the product is defective or damaged during shipping.
If you have any other questions, feel free to contact us anytime!